What do you do when you have something to say but cannot say it out loud when you feel out of fear of the inevitability of being fired? You write in a journal. What do you do when that journal is full? You go to a blog.
The best way to understand this post and those that will follow, is to understand what retail managers actually go through on a day to day basis.
Some people say, "it's retail, how hard can it be?" For the most part I would have to agree. Retail in itself is exciting and constantly changing. Some of the best rewards come when you help a customer get out of their own way and make a purchase that they absolutely love.
There's the occasional irate customer that wants their voice to be heard because they did not get the service they expected, but those are my favorite customers. I get to engage with the irate customer and change their attitude with the best service they could ever imagine always remembering the famous proverbial phrase, barking dogs never bite.
Then the most interesting of interesting topics, the Manager! Oh boy. The manager is my least favorite topic as there are so many hats to wear. When you wear a hat it can sometimes be rewarding, but it's when you have to manage the manager, better known as your boss, that things can get comical.
So today, an introduction, but tomorrow, with a formal visit already scheduled the first day back from vacation, I am certain to bring fireworks or at least a small laugh.
Cheers to tomorrow!!!
No comments:
Post a Comment